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Frequently Asked Questions
All you need to know about our service
What is the MOVIDA service?

MOVIDA is a mobile payment service brought to you by your bank. It enables you to pay using your debit or credit card by linking it to your mobile phone number. You need to make sure your bank has your mobile phone number registered against your credit / debit card.

MOVIDA currently provides services such as mobile recharge, TV or DTH recharge, bill payments, and movie ticket bookings. Refer to the individual sections on this website for more details on these services.

Who can use the MOVIDA service?

Anyone with a mobile phone and a debit / credit card issued by a participating bank will be able to use MOVIDA. The service is available on all mobile networks in India. Click here, to see the list of participating banks on MOVIDA. Over the coming months MOVIDA intends to announce further partner banks and services.

 
How do I start the MOVIDA service?

MOVIDA is a mobile based payment service and can be initiated through this website or directly from your mobile phone itself.

To start the MOVIDA service on your mobile phone, simply dial 022 6612 6575. You will be able to browse through the service by following the automated voice response (IVR) menus. In order to make payments, you will need to register your debit or credit card once. Alternately, you can send SMS in the required formats to 922 33 66 575 to use the service

Are there any pre-requisites for using the MOVIDA service?

The only pre-requisite is that the mobile number you are calling / messaging from should be registered against your debit / credit card number with your bank. Similarly, for using the service on the web, you need to provide the registered mobile number on the website when asked for.

What are the handset requirements for using the MOVIDA service?

The MOVIDA service works by making a phone call or sending an SMS. Therefore, there is no specific handset requirement for using MOVIDA. You do not require any GPRS / internet / data connectivity on your phone. Likewise, you need not download any application to get started.

Which mobile operators allow the MOVIDA service?

MOVIDA is available on all mobile operators in India.

 
What are the various ways for using MOVIDA?

MOVIDA can be accessed using any of the following channels


IVR

SMS

Online

 
Which method of accessing MOVIDA service should I prefer – text based, voice based, SMS based or the website?

All methods of accessing the MOVIDA service provide you with the same seamless experience of making a payment. The following table highlights a few occasions where you may prefer to use one channel over the other.

  IVR
(Dial 022 6612 6575)
SMS
(To 922 33 66 575)
Log on to https://www.MOVIDA.in
Services available Recharge, Bill payment & Movie ticket booking Recharge & Mobile bill payment Recharge & Bill payment
Works on all phones / networks? Yes Yes Yes
Internet required? No No Yes
Language options English & Hindi English English
What’s the best part? One stop shop for all MOVIDA services, also in Hindi! Making a payment using mobile is just an SMS away! Quick way to use MOVIDA when you are online!
If I have used one of the MOVIDA access channels to complete my one-time registration, am I required to register again when I use the other access channel?

No. You are accessing the same MOVIDA service no matter which access channel you use. Hence, all access channels can be used interchangeably.

Which bank cards can be used on MOVIDA?

Debit / Credit cards issued by MOVIDA’s partner banks are eligible for using the MOVIDA service. Click here, to see the list of partner banks on MOVIDA.

Why does MOVIDA call me for PIN entry?

This is a security feature of MOVIDA. It is done to secure your transactions.

What does registration on MOVIDA mean?

Payments on MOVIDA are made through a Debit or Credit card. For your convenience and security, you are required to provide your debit / credit card details only once to MOVIDA. You will then be asked to create a secret 6-digit MOVIDA PIN for securing your transactions. This one-time activity of providing your card details from your mobile phone and securing it with a secret 6-digit PIN is known as Registration.

For registration to happen successfully, details provided by you along with the mobile number from where you are accessing MOVIDA should match with the details available with your bank, The card details are securely stored with MOVIDA and can be used only when you give consent by entering the PIN you created from the same mobile phone at the time of every transaction. Registration is a one-time activity and is free of cost.

What are the benefits of registering on MOVIDA?

Registration on MOVIDA allows you to secure your service with a secret 6-digit PIN of your choice. Every time you transact on MOVIDA, your payment can be confirmed simply by entering the PIN. You will not need to enter the card details or other personal details while making a payment, once you have successfully registered.

Is registration mandatory for MOVIDA? What are the details required for registration?

Yes, registration is mandatory on MOVIDA for making payments. You must provide your card number, card expiry/valid thru date and your date of birth to register on MOVIDA. The mobile number used for registration must be the one that your bank has registered against that card. MOVIDA allows you to perform this one-time registration at the time of your first payment.

How do I register for the MOVIDA service?

Click here to get registered on MOVIDA right away.

Alternately, to register using your mobile phone, the simplest way is to send "REGISTER" to 922 33 66 575. You will then receive an automated call asking for your card and personal details to get you registered.

While using IVR, you need to select the "register for service" option under the Help menu. You will then be asked for your card and personal details in order to register for the service. You can also register for the service at the end of your first payment transaction. You will be prompted automatically to do this.

Click here, for a demonstration on how to register for the MOVIDA service through IVR.

What are the fees & charges applicable towards registration on MOVIDA?

Registration on MOVIDA is free of cost.

How safe is it to enter my card details on the MOVIDA service?

MOVIDA has invested in highest possible levels of security at each stage for ensuring secure delivery of your credentials to our systems. This security has been checked and endorsed by all partner banks of MOVIDA.

Can I use the service from any mobile number?

No. You must use the mobile phone number that is already registered with your bank against your credit / debit card.

Can someone else use his / her card on my mobile phone?

No. The mobile phone number used for the service must match the phone number that is registered at the cardholder’s bank.

Can I use multiple cards from the same mobile number?

Yes, as long as the same mobile number is registered against each of the cards being used, with the respective banks. However, at this time only one card can be registered against a mobile number in the MOVIDA service.

Which are the transactions that I can do on the MOVIDA service?

At present, MOVIDA service supports the following transactions:
1. Mobile & DTH / TV recharge
2. Bill payments &
3. Movie ticket booking

Going forward, MOVIDA would enable more such transactions for your convenience.

How do I make payments on MOVIDA?

Click here to start transacting on MOVIDA right away.

To transact on MOVIDA from your mobile phone is as easy as sending an SMS. The list of SMS formats that can be used for different transaction types is available here.

For using the MOVIDA service through IVR, you need to follow an interactive menu to perform the transaction of your choice. Click here, for a demonstration on how to transact on the MOVIDA service using IVR.

For any of the above, if you are not already registered for the service, you will be prompted automatically do so at the time of your first payment.

How do you debit my money, when I make a payment using the MOVIDA service?

The funds will be debited from the debit / credit card that is registered on the MOVIDA service, using the standard card based payment process of your bank.

How will payments appear in my card / bank statements?

The transaction will appear as any other card purchase transaction on your card / bank account statement. It will contain the word ‘MOVIDA’ to help you identify a transaction originated on MOVIDA.

The last message that I received was “transaction request is being processed”. When and how will the payment confirmation happen?

You will receive a transaction status message by SMS within a few minutes of the transaction being submitted to MOVIDA. In some cases, it can take up to 24 hours for the payment to be completed depending on the precise item you are paying for. You can call the MOVIDA customer care (022 6616 6575) for support on the status of your transaction.

What should I do if I do not receive a confirmation SMS?

Due to network congestion, or any other reasons, if the SMS containing the transaction status does not reach you in the normal timeframe, please contact MOVIDA customer care (022 6616 6575) for support.

What is a transaction reference number, how do I get it?

Every payment transaction in MOVIDA is assigned a unique transaction reference number. If you have any questions about a particular payment transaction, please contact MOVIDA customer care (022 6616 6575) and provide this reference number for faster assistance.

My service got disconnected just after I entered my PIN / payment credentials, what should I do now?

If you have not received a confirmation message, please contact MOVIDA customer care (022 6616 6575) to check the status of the transaction.

My mobile phone service dropped while I was using the MOVIDA service - what should I do?

Try to call the MOVIDA service again, immediately. Within a certain timeframe, you are able to resume the transaction from where your mobile service dropped. This capability is provided, to deliver the best possible service to you but MOVIDA cannot guarantee the resumption every time as it is dependent on a number of technical factors.

Is it safe to transact on MOVIDA?

MOVIDA follows the two-factor authentication mechanism required by Reserve bank of India, and which is fully approved by its partner banks. This is the most secure form of card-based electronic payment.

How do I receive my secret 6-digit PIN for the MOVIDA service?

You choose your own 6-digit PIN at the time of registration with MOVIDA. Do not share this secret PIN with anyone. Employees of MOVIDA or its partners will never ask you to reveal your PIN anywhere except when prompted by the automated MOVIDA service itself to confirm a payment transaction.

Where all do I need my PIN?

The PIN is required to be entered on your mobile phone for every payment transaction on MOVIDA. For transactions that are originated by sending an SMS or through the MOVIDA website, an automated call is made to your mobile phone asking you to enter your PIN.

What happens if I forget my PIN?

While using the MOVIDA service, select the ‘Forgot PIN’ option when you are challenged to enter your PIN. MOVIDA will take you through the registration process once again so that you can create a new PIN. You will need your credit / debit card to hand, as you will have to enter the details again. Please note that this facility is currently not available for transactions done through the MOVIDA website.

What should I do if I think my PIN has got compromised? How can I change my PIN?

You can de-register from the service through the help menu, and re-register yourself. At the time of re-registration, you can select a different PIN for the service.

What should I do if my mobile phone goes lost or stolen?

The MOVIDA service is PIN protected - anyone attempting to use the MOVIDA service from your phone will also have to know the PIN. MOVIDA never stores the PIN on your phone, and neither should you. The MOVIDA service is dependent on your phone number and not your physical phone. As and when you are able to replace your mobile phone and/or SIM card, you can continue to use the MOVIDA service uninterrupted. Transactions that are originating from the website require a PIN entry on an automated call made to your mobile number, thereby making the web option also equally secure.

Can someone use my debit or credit card on their mobile phone?

No. The mobile phone to be used for accessing the service must be the one registered with your bank against your debit / credit card being used for this service. MOVIDA checks this with the bank at registration, and before every payment transaction.

What happens if I make a wrong PIN entry multiple times?

After multiple attempts of incorrect PIN entries, the service will be locked and you will automatically be de-registered from the MOVIDA service. You will have to re-dial into MOVIDA and perform the one-time registration process to continue using the service.

Why should I trust MOVIDA with my card credentials?

MOVIDA has invested in highest possible bank-grade levels of security at each stage for ensuring secure delivery of your credentials to our systems. All credentials stored with MOVIDA are in a PCI-DSS certified environment, which is the required level of security for payment card industry. MOVIDA’s security is reviewed and endorsed by each of its partner banks.

How can I recharge mobile phones, DTH / TV accounts or data cards using the MOVIDA service?

Click here to do recharge the mobile phones, DTH / TV accounts  or data cards right away.

To use this service directly from your mobile phone, you can do it simply by sending an SMS to 922 33 66 575 in the format available here.

You can also recharge by calling the MOVIDA service (IVR) and select the appropriate option from the main menu. Follow the interactive menu to recharge a mobile phone, a DTH / TV account or a data card successfully. If you are not already registered for MOVIDA, you will be prompted automatically to register. Click here, for a demonstration on how to recharge a mobile phone on the MOVIDA service using IVR.

Can I recharge only my mobile phone or any mobile phone? Likewise for data card and DTH / TV recharge.

You can recharge your own phone, or anyone else’s phone on any Indian mobile operator using the MOVIDA service. Similarly for data card and DTH / TV accounts, you can recharge your own account as well as anyone else’s account.

Mobile phones, DTH / TV accounts or data cards of which operators can be recharged on MOVIDA?

Click here to view the list of all recharge operators that are available on the MOVIDA service.

Can I recharge for any amount, or only for pre-specified amounts?

You can recharge for any value up to the per transaction amount limit set by MOVIDA. Some mobile operators support only fixed recharge values. MOVIDA will prompt you appropriately in such cases. A daily transaction amount limit is also applicable on the overall MOVIDA service. This limit is set by regulation and by agreement with MOVIDA’s partner banks. Apart from this, there may be operator-wise amount limits which you can check with the respective operator.

 
How much talk-time / free data usage / validity / etc. will I get for various amounts of recharge?

This will vary across mobile / data card operators. It is your responsibility to check with the respective mobile / data card operator before attempting a recharge on MOVIDA.

 
What are the various value packs / special offers for various operators?

This will vary across mobile operators. It is your responsibility to check with the respective mobile operator before attempting a recharge on MOVIDA.

 
How long will it take for the recharge to be applied after the transaction is successful?

Normally, recharge will happen instantly. Once the payment is successful, MOVIDA shall send you a confirmation SMS. You are requested to check with your operator for the recharge to your account.

 
How will I know if the recharge has happened successfully on someone else’s phone / account?

MOVIDA will confirm the status of the payment transaction to the payer’s phone by SMS. A recharge confirmation message (if the recharge was successful) is typically sent by the operator as well to the number that has been recharged or the number registered against the DTH / TV account. If you do not receive any SMS from MOVIDA or the mobile operator, please contact the mobile operator or MOVIDA customer care (022 6616 6575).

Is there a fee applicable for recharge done using MOVIDA service?

MOVIDA or their merchant partners do not currently charge any fees for the recharge transactions. For any charges levied by the operator, you are requested to check with them before recharging.

What are the benefits of recharging using the MOVIDA service?

Recharging through MOVIDA offers several benefits: - Instant recharge round the clock (24X7) - You don’t have to share your mobile number with anyone else - No dependency on anyone else. For more details on this, click here.

How can I pay bills using the MOVIDA service?

Click here to pay your bills right away.

To use this service directly from your mobile phone, you can do it simply by sending an SMS to 922 33 66 575 in the format available here.

You can also pay your bills by calling the MOVIDA service (IVR) and select the ‘Pay bills’ option from the main menu. Follow the interactive menu to pay a bill successfully. . If you are not already registered for MOVIDA, you will be prompted automatically to register. Click here, for a demonstration on how to pay bills on the MOVIDA service using.

Which bills can be paid using the MOVIDA service?

Click here to view the list of billers who can be paid using the MOVIDA service.

What details do I need to provide in order to pay a particular bill?

Bill details required will vary per biller. Examples of details required include account number, customer relationship number, mobile number, etc. Please keep the bill to hand when paying through MOVIDA. Browse through our pay bill section to view the various details required for each biller along with a sample snapshot of the bill.

Can I make a payment for the exact bill amount, or can it be more or less than the bill amount?

This depends on the biller. Some billers require you to enter the exact bill amount, while others allow you to make a payment of any amount. Your transaction may be declined by such billers if there is a mismatch in amount. Per-transaction and the overall daily transaction amount limits of MOVIDA will apply.

How much time would it take for the bill payment to happen after the transaction is successful?

The amount is debited from your card instantly after the transaction is successfully processed. The bill details are then forwarded to the biller. The biller is required to credit the same to your account. You are requested to check for the credit in your account with your respective biller.

How do I check if the bill has been paid or not?

A transaction status confirmation SMS will be sent by MOVIDA indicating the status of the payment transaction. In order to know the status of the credit to your bill account, you are requested to check with your biller.

Can I pay for only my bills or for anyone else's bills as well?

You can pay / recharge your own and anyone else’s bills / TV account using the MOVIDA service. There are no such restrictions.

Is there a fee applicable for bill payments paid using MOVIDA service?

MOVIDA and its merchant partners do not currently charge any fees for the bill payment or TV recharge transaction. For any charges levied by the biller, please check with them before paying through MOVIDA.

How can I book movie tickets using the MOVIDA service?

Call the MOVIDA service (IVR) and select the 'Book movie tickets' option from the main menu. Follow the interactive menu to book tickets for your preferred movie show. . If you are not already registered for MOVIDA, you will be prompted automatically to register. Click here, for a demonstration on how to book movie tickets on the MOVIDA service using IVR.

At which movie theatres, can I book tickets using the MOVIDA service?

Tickets of most of the leading cinema halls across 100+ cities are available on the MOVIDA service.
Click here to access the details of the merchant partner with whom MOVIDA has contracted for the movie ticket booking service.

Can I select my seats within the movie theatre?

You can select the seat category (for example: Platinum, Gold, Silver, etc.) at the time of booking the tickets. However, for IVR channel, it is impossible to enable a specific seat-selection feature. MOVIDA will book the best available seats in your selected category based on a pre-set algorithm.

How many movie tickets can I book using MOVIDA?

You can book a maximum of 10 tickets at a time. Per transaction and the overall daily transaction amount limits of MOVIDA shall also apply.

 
How will I receive my movie tickets?

MOVIDA and its merchant partner will deliver the booking confirmation SMS to your mobile number. This SMS shall carry a booking reference number basis which you can collect your movie tickets directly from the ticket booking counter of the movie theatre / cinema hall. You are required to carry the debit / credit card that got used for payment on MOVIDA. It is same as the card registered to the MOVIDA service when the payment took place.

 
What can I do if I do not receive a transaction confirmation SMS carrying the booking reference number?

MOVIDA and its merchant partner will attempt to send this SMS as soon as the transaction is successfully executed and payment is received. If the SMS does not reach you, please contact MOVIDA customer care (022 6616 6575).

 
Can I cancel my tickets once they are successfully booked?

No. Cancellation of tickets is not possible under the terms and conditions of the MOVIDA service.

 
What if my movie show is cancelled after I book the ticket?

MOVIDA or their merchant partners are not responsible for any changes that happen at the movie theatre. Please take up the matter directly with the movie theatre / cinema hall.

 
Is there a fee / charge applicable on booking movie tickets on MOVIDA?

Yes, there is a booking fee applicable for movie tickets on MOVIDA. This fee is determined by MOVIDA’s merchant partner and is available on their website. Click here to view details of MOVIDA’s merchant partner. At this time, MOVIDA does not charge any additional fees for movie tickets. All applicable fees will be presented to you before you confirm the payment on the MOVIDA service.

 
 
Still have questions?
For more queries, you can also contact us on 022 6616 6575
You can access the MOVIDA service by dialing 022 6612 6575 (voice based). This service is available across all mobile operators.
Use the MOVIDA service by sending an SMS to 9223366575. Click here to check the SMS text that you need to send.
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